Email

overtechmallstore@gmail.com

Write to Us

    Frequently asked questions

    How can I track my order?

    Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status of your package.

    What payment methods do you accept?

    We accept COD, UPI, Credit/Debit cards, and other secure payment options.

    How long will it take to receive my order?

    Our target is ASAP. However, depending upon the size of the product and Delivery location, it varies from 5-7 working days from shipping. Smaller products in most of the Metros are delivered within one day also.

    What is your return policy?

    We offer a 7-day return policy. If you are not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange. Items must be in their original condition and packaging. You can check out our return policy for more details.

    How do I initiate a return?

    To initiate a return, please contact our customer service team at overtechmallstore@gmail.com with your order number and reason for return. We will provide you with further instructions.

    What if my item arrives damaged?

    If your item arrives damaged, please contact us immediately at overtechmallstore@gmail.com with photos of the damage and your order details. We will arrange for a replacement or refund as soon as possible.

    Can I change or cancel my order after it has been placed?

    If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations once an order has been processed.

    Do you have a physical store location?

    No, we are an online-only store and do not have a physical retail location.